You’re interested in a position that works directly with people because you’re social and organized. To work in Human Resources, you’ll need to have skills sets beyond people-person. While that is at the top of the list, it’s also important to have administrative, technical, communication, regulatory, and creative talents, among others.
What are some of the duties of an HR Manager? Some common tasks involve:
- Recruitment of staff
- Managing compensation and benefits
- Performance management
- Employee relations
- Promoting diversity
Let’s detail some of the primary skills an HR Manager or Assistant will need to have and continually improve.
Organization: You’ll be working with filing systems, databases, calendars, spreadsheets, documents, and other people’s notes and files. Keeping everything in order and easily accessible when you’re called upon is essential. Organization brings in time management skills under its umbrella as does multitasking…
Multitasking: You’re responsible for what could be several tasks a day and needing to switch between them. There might be a senior staff meeting, interviews with candidates, researching, conflict resolution, an employee complaint, updating a calendar, and more, all in one day. It’s not usually possible to organize your day according to one type of task and then the next because many people in the organization rely on you to do their jobs. A mix of prioritizing and being able to stop what you’re doing to put out HR fires is essential.
Technical: Many enterprises are implementing cloud-based Enterprise Resource Planning systems and software that integrates the core services of a business, including Human Resources. Transitioning to a new program involves help and training from professionals like IWI Consulting Group who can assist you in learning. You’ll need to know how to use software to handle benefits, recruiting, training, compliance, produce reports, perform analysis, and more. These programs make a huge difference in productivity and will help you with the above-mentioned organizing and multitasking – if you know how to use it.
Communication: You’ll be speaking with people throughout the day, attending meetings, reporting to management, interviewing candidates, meeting with employees, writing job descriptions, mediating conflicts, plus a handful of other tasks. Good oral and writing communication skills are essential – being clear, concise, and caring, at the same time.
Conflict Resolution & Negotiation: You’ll be responsible for onboarding new recruits as well as dealing with problems between employees who file complaints against each other. Needing to hear out multiple parties evenly and fairly and deal with some messy situations that aren’t always clear cut is an important skill. There are also regulations, procedures, and legal ramifications to keep in mind. You’ll sometimes have to come to terms with some parties not getting exactly what they want for the sake of productivity.
Ethics: Throughout your many roles, you’ll be privy to information about employees and other individuals that will need to be kept confidential. Being discrete and not sharing this information with anyone inside or outside the company is necessary. It’s also up to you to enforce policies and procedures, and it can be difficult to police people under you, adjacent to you, and even above you.
There are many other skills important for those working in Human Resources to have. It can be a stressful yet rewarding job. Accessing the proper tools and technology available to HR professionals are a big help, as is professional development opportunities to help you upgrade your many skill sets.